Privacy Policy
How we collect, use, and protect your information.
1. Introduction
Carpet Pros Spartanburg (“we,” “our,” or “us”) operates a local carpet cleaning service in Spartanburg, South Carolina. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact us. We do not sell your personal information to anyone.
2. Information We Collect
Information you provide directly: your name, phone number, email address, service address, details about the service needed, and any messages sent through our contact form.
Information collected automatically: IP address, browser type, pages visited, time on page, referring website, and device type — collected via standard web server logs and Google Analytics (anonymized).
Phone calls: We note your name, phone number, and the nature of your inquiry. We do not record phone calls.
3. How We Use Your Information
- Respond to inquiries and quote requests
- Schedule and confirm service appointments
- Provide carpet cleaning services and issue receipts
- Improve our website and service quality
- Comply with applicable laws
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted service providers (scheduling software, payment processors, call tracking services) who are contractually required to keep it confidential, or if required by law or court order.
5. Call Tracking
We use call tracking technology that records the source of calls and call duration for internal marketing analysis. Call audio is not recorded.
6. Cookies
Our website uses analytics cookies (Google Analytics — anonymized data) and functionality cookies. We do not use advertising or retargeting cookies. You can disable cookies through your browser settings.
7. Data Retention
We retain contact information and service records for up to seven years to satisfy tax and business record requirements under South Carolina law.
8. Data Security
We use password-protected systems, encrypted HTTPS communication, and restrict access to staff who need it. No method of transmission is 100% secure.
9. Your Rights
You may request access to, correction of, or deletion of your personal information, and opt out of marketing communications at any time. Contact us and we will respond within 30 days.
10. Children’s Privacy
We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will delete it promptly.
11. Contact
Carpet Pros Spartanburg · 📞 (864) 213-8801 · 📧 info@carpetprosspartanburg.com
12. Changes
We may update this policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Continued use of our website constitutes acceptance of the updated policy.